Structured Problem Solving Training

Who should attend?

Process Improvement Professionals, Continuous Improvement, Front line staff / Team members, Quality, Operational excellence, Technicians, Support staff, Team Leaders and Supervisors.

Course Outline

The course uses practical case study examples to follow:

• The 8 disciplines (8D) of problem solving
• When to apply 8D
• Fundamentals of 8D, including the need for a cross-functional team
• Leading Expertise
• Proven Capability
• Attainable Results
• Robust Execution

Benefits and Learning Objectives

Participants will gain a deep understanding of each of the 8 disciplines and how to apply them effectively:

1. D1 – Team Formation: Build a cross-functional team with the right knowledge and skills
2. D2 – Problem Description: Define the problem clearly using facts and data
3. D3 – Interim Containment Actions: Protect the customer from the problem now
4. D4 – Root Cause Analysis: Identify the root causes of the problem
5. D5 – Permanent Corrective Actions: Develop long-term solutions
6. D6 – Implement Corrective Actions: Put your solutions into action
7. D7 – Prevent Recurrence: Embed learning into systems and processes
8. D8 – Recognise the Team: Celebrate success and document learning

You will gain useful tools and techniques for robust problem definition, conducting root cause analysis, selecting appropriate counter measures and capturing/sharing lessons learned from the problem-solving activities.

Certification

Upon completion of the course you will receive an SMMT Quality Management certificate of attendance.